Shipping, processing & Important info

CREATION TIME

Currently 7-10 days

I take great care in designing & creating your set by hand. While your set may take only a few hours to make, I have several orders in process. Your set will be created in the order it was received, and can usually take 3-4weeks before shipping (EXCLUDING weekends and holidays.) Orders placed after 4 P.M. Pacific Standard Time will be received in my studio the following business day. More info here. Some sets ,may take longer, orders with MULTIPLE SETS may require more prep time due to the scale.  I have rush options available for purchase in limited stock, if you need your order processed quicker. Rush is offered in a limited quantity, and may not always be available

** shipping times subject to change

DISCLAIMER & RETURNS

I do my best editing photos to reflect what your nails will look like. Though, please understand screens and lighting can affect to the way you see the colors pictured...so ACTUAL COLORS MAY VARY. All items are hand crafted, and as such may have slight variations or imperfections (ie. fibers, glitter or air bubbles.)

All kits are custom made to order, for this reason, and for reasons of hygiene, I cannot exchange or return nail products. Please carefully review your selections when placing orders.

**Shape/sizes are not all universal.  our size chart is a general guideline - though long stiletto and long coffin may fit slightly more narrow as a result of their shape.  Ensure your fit before placing your order; we offer many ways to get your perfect size.  Misfits can not be exchanged/refunded.

Cancelations will be reviewed on a case by case situation- though generally speaking, there are no refunds, exchanges, or cancelations.  

Read more in policies


IMPORTANT SHIPPING INFO

Orders will be shipped to the  address on file. Shipping fee structure and delivery times are dictated by USPS. Please allow the stated number of days for delivery, after production time. Verify with USPS projected delivery prior to completing purchase transaction.

When your order is preparing to ship, you will receive a shipping notification with a tracking number.  
**All First Class packages are tracked, however ONLY PRIORITY PACKAGES ARE INSURED up to $100.  Item shipped with free shipping are shipped via first class, clients should purchase upgrade for priority to insure packages if insured. rarely does USPS lose or damage packages, but it is recommended that you purchase Priority shipping to insure your items, with the additional perk of expedited shipping. Once packages are dropped at Post Office, they are tracked but out of my hands...for this reason I cannot be responsible for lost, damaged, misdelivered or stolen parcels. I WILL do my best to assist you in locating mis-delivered items but cannot guarantee replacement unless items are shipped via Priority and insured to their full value. It is the buyers responsibility to contact their local post office for assistance in locating package.  All tracking is provided by store email. Returned packages (due to incorrect address info or taxes owed) will be reshipped at buyers expense. I can only hold packages for 30 days awaiting reship payment, after that, your order will be closed.

See more store & refund policy

Please contact me with any questions regarding USPS services 

Thank you for purchasing your Queen Custom Claws!

Here are some helpful videos and links to guide you through your press-on nail journey!

With these helpful tips & tricks you'll maximize nail retention & keep your claws looking their best. Finally, you'll discover how to maintain the health of your natural nails with careful removal of your press-ons. Of course contact me with any questions!

Application, Care, & Removal

Learn how to properly prepare your natural nails for enhanced press-on nail retention.

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Get a perfect visual for the proper amount of glue to use when applying your nails.

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Use sticky tabs for temporary nail application, or to hold pop offs til removal.

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Application

Use glue or double sided gel stick pads to apply your nails. Check out the application prep kit!

1: Clean and dry your hands and nails
2: Push back cuticles
3: Clip or file and shape natural nails
4: Use alcohol wipes to dehydrate the nail beds
5: FIRST DRY FIT NAILS TO ENSURE PROPER FIT.  Glue/ stick nails on one by one, pressing and holding for 15-30 seconds to ensure hold
6: Avoid water for the next hour
*TIP. Substitute your favorite glue that works best with your body chemistry. 
*TIP. Using a nail primer is useful to dehydrate the nail bed prior to application. Sally Beauty offers a variety of primers and nail adhesives. IBD is great for long wear.

**Please note, when applying (especially w/Bling Nails) take care not to over bend the "C" curve  by either flattening out the nail too much or by pinching the nail too tight at the side walls; this can cause the gel nail product or gems to pull away from the base. Bling, Chrome, Caviar/microbead and Foil nails are Luxe Nails and as such are not ideal for rigorous wear and tear. It is not uncommon loose a gem.

Care & Maintenance

With proper care, your press-on nails can last up to two weeks. Remembering that nails are jewels, not tools, helps maintain their condition. Selecting nails of an appropriate length and style for your lifestyle ensures longevity.

When wearing matte nails, avoid contact with oils and beauty products which may stain your matte finish. Wash matte nails with dish soap or rubbing alcohol to remove oils or residue.

Finally, oiling your cuticles daily can help prolong the retention of your nails by enhancing natural nail health.

When you are ready to remove your press on nails, proper, and patient nail removal, can help you preserve your nails, so that they can be reworn. If you purchased an application prep kit, you'll find the included tools helpful.

Press-on Nail Removal
Gently remove your press-on nails, not recommended for fresh application, only soak to remove after minimum 5 days post glue application.
watch now

How to Remove Your Press-ons

You can remove nails permanently by clipping, filing, & soaking in acetone.  **your custom claws will NOT BE REUSABLE USING THIS METHOD. 

Removing & Reusing your Claws

Be patient and gentle when removing your claws so you can protect your natural nails, and preserve your enhancement claws! 

It’s not recommended to attempt removing newly glued nails or nails glued with resin, acrylic, or gel. To remove nails, soak hands in warm water solution of soap and natural oil.  Soak for a good 10-15 mins. Using the included nail removal tool, slide the pointy flat side around the edges of your nails, gently lifting the edges. Then,  with to the floss side of your tool, slowly slide the floss between your natural nail and your claws. NEVER PULL OR RIP your claws OFF. If you experience discomfort stop immediately and try soaking your hands longer, before trying again. It is important that you never force a nail off, as this can damage your natural nails/nail plate. 
Once your claws are removed, put them back on the included adhesive strip, and tuck them back into the Queen Custom Claws box for later reuse! Collect and expand your nail wardrobe!

you can also watch this video 

Extra "tips" you can't miss!

pamper yourself
YOU KNOW YOU DESERVE IT
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Testimonials

My local nail shop could never! I just can't find a place that does this trendy art. So happy I found you!

Sandy

All I have to say is that Jennifer is AMAZING love my set! I've ordered two more sets and can't wait to get them in. Thank you for everything you do Jennifer.

Tiffany