FAQ

What size do I order? How do I find my size?

Please refer to our sizing and measuring guide, or the handy image guide pictures at the bottom of this page  (just scroll down).

Take the guess work out of measuring and purchase our "Fit Kit" sample sizing pack to ensure the perfect fit. NO ADDITIONAL FEE FOR CUSTOM SIZED NAILS!

What If my sizes are different from the pre-set sizes listed?

No trouble at all! I want your nails to FIT YOU LIKE A QUEEN! So, once you have discovered your sizes, please select "custom" in the size drop down arrow. Then, BE SURE TO LIST YOUR SIZES (thumb to pinky) in the "note to seller" portion before check out.

How long will my nails last?

Wear time depends on how well you prep your natural nails before application, your choice of adhesive, and your daily use. The key to longer wear time is prepping your nails with the supplies included, and avoiding long term exposure to water and manual labor.

DOUBLE SIDED GEL TABS can hold anywhere from 1-3 days and are perfect for temporary wear and special occasions.

WITH GLUE, your nails can last anywhere up to 2 weeks or longer! Never continue to wear nails that are lifting as it can become a source for bacteria to breed. Remove lifting nails, then clean and dry before reapplying nails.

Luxe nails or nails with 3D designs are delicate, so take extra care when wearing.

Are the nails reusable?

YES! All handmade nails are reusable. Because your nails are made with salon products, they are strong and durable and will even stand up to hairspray and sunscreen!

WHEN USING DOUBLE SIDED GEL TAB ADHESIVES, nails can be reused over and over. Simply clean off the used adhesive tabs from the backside of the nails.

WHEN USING GLUE, use the included nail removal tool to gently remove your nails. Once removed, you will want to softly file away any excessive glue from the underside so the next application will lie smoothly.

With proper care of your Queen Custom Claws, you can wear and reuse multiple times! Keep your nails safe in the beautiful box and adhesive strip provided.

Can I order in a different color or size? Do you offer CUSTOM DESIGNS?

YES and YES! It's in my name Queen CUSTOM Claws!

CUSTOM SIZE- No additional fee, just enter your nail sizes in the note to seller at time of purchase, ill make them to fit!

A SIMPLE COLOR CHANGE can be requested by purchasing the desired set, and sending a note to seller for the desired color change request. No extra fee (premium colors/finishes not included)

CUSTOM DESIGN- If you don't see a design you are interested in, or have a specific design idea not shown, contact me and we will design you the perfect set- fit for a queen! After the consult, I will give you the price quote, and you can then select your quoted price from the pull down menu.

How do I apply my nails?

Use glue or double sided gel stick pads. Use both for extra hold.

Prep your nails with the items included in your Nail Prep Kit (included in orders with regular nail sets)
1: Clean and dry your hands and nails
2: Push back cuticles
3: Clip or file and shape natural nails
4: Use included alcohol wipes to dehydrate the nail beds
5: glue/ stick nails on one by one, pressing and holding for 15-30 seconds to ensure hold
6: Avoid water for the next hour
*TIP
Substitute your favorite glue that works best with your body chemistry.
*TIP
Using a nail primer is useful to dehydrate the nail bed prior to application. Sally Beauty offers a variety of primers and nail adhesives. IBD is great for long wear.

How do I remove my nails?

Be patient and gentle when removing your claws so you can protect your natural nails, and preserve your enhancement claws!

To remove nails, soak hands in warm water for a good 10-15 mins. Using the included nail removal tool, slide the pointy flat side to slide around the edges of your nails, gently lifting the edges. Then with to the floss side of your tool, slowly slide the floss between your natural nail and your claws. NEVER PULL OR RIP your claws OFF. If you experience discomfort stop and try soaking your hands longer, before trying again.
Once your claws are removed, put them back on the included adhesive strip, and tuck them back into the Queen Custom Claws box for later reuse! Collect and expand your nail wardrobe!

you can also watch this video 

How long until I receive my nails in the mail?

Processing for each item varies, however most hand made sets are listed at 2-3 weeks (EXCLUDING weekends and holidays.) Orders placed after 4 P.M. Pacific Standard Time will be received in my studio the following business day. More info here

Your custom claws are hand made to order, and processed in the order received. For quicker processing consider purchasing a "Rush" order listing if available. (exclusive listing is limited and may not be offered during high season)

Also, consider purchasing a set from my Ready2Wear line. These sets are "off the rack" so to speak, and are pre-made & offered in a 24 piece set including sizes 0-9. They can sometimes ship next day!

SHIPPING is determines by USPS shipping time tables.

UH OH- I lost a nail!

No problem, you can always buy a replacement!. Just message me and I will remake your missing nail. Please note that colors may change or fade over time, or I may be using a different batch than was used to create your nail.

Many nail sets are also interchangeable!

you can even consider buying Bling accent nails to replace the existing nails.

Shipping fees apply and replacements do not come with a prep kit. additional prep kits can be purchased in the "add-on" section of my shop

UH-OH! My nails don't fit!

No problem, if you ordered the wrong size or measured incorrectly, you can always buy a replacement for the ill fitting nails! Just message me and I will remake your missing nail. Please note that colors may change or fade over time, or I may be using a different batch than was used to create your nail.

I am not responsible if the wrong size is ordered. So, it is important to read shop policies, sizing information, and measure carefully before ordering. I also offer "fit Kit" sizing sample packs in shop to help you can find the perfect fit.

If the size is off on a nail or two I suggest purchasing a "Replacement Nail" option from the "add ons's" menu.

 

click here for a video on How to measure step by step 

Use the worksheet below to record your sizes.